Frequently asked questions

Shipping

Where do you sell and ship to?

We will sell and ship Chronos cameras worldwide, except the following countries for which fall under Canada's export control regulations for high-speed cameras:
■ Belarus
■ Iran
■ North Korea
■ Ukraine
■ There are several countries that have strict import laws. Please check with your country’s import procedures if you are unsure about shipping the Chronos to your country. Shipments to Russia must be to a company due to strict new import regulations, shipments cannot be made to individuals.

What shipping options do you provide? Can I use my own shipper? What should I be aware of?

We ship worldwide and deliver typically within three days (excluding potential customs delays) when using our recommended shipping option. This is the quickest and easiest option. We also offer FCA and EXW shipping methods.

Additional details when using FCA/EXW shipping options:

When using EXW, Kron Technologies will charge a $20 USD processing fee when using a DHL or FedEx shipping account and $100 USD processing fee for other couriers. Shipping via EXW will also introduce an additional 1 day delay in processing.

Please note Kron Technologies will not ship via UPS due to reliability issues in the past.

If you require Kron Technologies to communicate with your freight forwarder, (take care of the details for you), we will charge an additional $100USD.

Multiple boxed shipments may carry extra fees. Typically $5 USD – 10$ USD

Where will my camera ship from?

All orders are shipped from our facility in Burnaby, BC, Canada.

My camera is stuck in customs. What do I do?

If your shipment is stuck in customs, please call the courier and ask to talk to them about customs clearance. Tell them the issue you are having and give them the shipment tracking number. They will provide you with instructions. For Fedex or DHL shipments to the USA, this usually involves filling out and submitting a 5106 form to an agent ID email address that they will give you over the phone. For shipments outside the USA and Canada, procedures vary, ask the courier what you need to do.

For USA shipments, if you submit the 5106 customs form to us as directed in the order confirmation email, it is included in the shipment and there are usually no customs issues at all.

What is a 5106 form?

It is a importer ID form required by the CBP for items that total over $2500 USD.

Does it cost more to have my camera drop shipped or if I have extraneous documentation?

Yes. We provide our product at the best possible price and we do offer our product online at no additional cost for handling. If you are needing supplier forms filled, drop shipping, third party shipping, or if we need to research what boker you are using, there will be an additional charge.

Camera use

What lenses can I use on Chronos 1.4 and 2.1-HD?

Chronos 1.4 supports CS mounts and C mounts with included adapter.

Chronos 2.1-HD supports Nikon F, Canon EF, Micro Four Thirds, PL and C mounts which are available as field-swappable options. CS-C and Nikon F adapters are included.

Does Chronos support HDMI and external displays?

Yes, Chronos fully supports video out with or without camera menus. This enables the use of external displays.

Please ensure you are on the latest software version if this feature is not present to you. 

How long does it take to save to external storage?

When Chronos saves, it takes the saved data from the high speed ram and moves it onto the SSD, SD card, USB or other external device. Having a high quality storage device can help reduce saving time to an extent. 

It takes roughly 17 seconds to save each second of high speed footage recorded at 1280x1024 at 1000fps, saved at 60fps in H.264 format and about 1-2 seconds with CinemaDNG RAW format.

Can I trigger Chronos remotely?

Chronos can be triggered using an external trigger which plugs into the BNC port. We are currently working on a software update which will allow users to remote control Chronos over ethernet from the onboard ethernet port. This will allow for full remote functionality of Chronos and is scheduled for release this soon. Check our forum  for the latest software and beta updates.

What is the ring buffer and how does it allow Chronos record infinitely while I wait for my subject?

Chronos uses a ring buffer which allows it to sit in the record state indefinitely. If you don’t know when the event you are trying to capture will happen, you can keep Chronos pointed at the subject area and recording until the event happens. The way this works is by over writing the previous recorded footage when the RAM has been used up. Once the event happens and is over, you can hit stop recording and Chronos will save the last bits of footage leading up to the event. The amount of time that is saved varies on frame rate, resolution and the RAM size of the unit.

This feature is extremely useful. For example; you are trying to make a popcorn seed explode on camera but you don’t know when exactly it is going to happen. Given the resolution and frame rate your settings are at, you have 10 seconds of record time at these settings on your unit. You set Chronos to record and wait for the seed to explode. 120 seconds later the seed explodes and lands out of frame as expected. You then stop the recording and the last 10 seconds of footage is saved to the ring buffer in the RAM and is ready to be reviewed live and saved to your external storage device. There is no need to wait and be lighting fast on the trigger and no need to sit through hours of footage leading up to the event. Even though the entire recorded amount of footage was 10 seconds, in your case, you only need the last 3 seconds of the event saved. You then select which part you want saved and the rest is discarded all right on Chronos with no additional software.

Is there software I need to install on my computer to edit or view footage?

No, the Chronos 1.4 is able to display footage and basic editing can be done on the camera. Files are encoded with an MP4 file format so that dropping files into any editing software is possible.

How will I know about software updates?

We will post on our social media and website blog

What do you offer for support?

We have a dedicated support@krontech.ca email that will be monitored hourly but for those need to know now requests, you can call in +1 (778) 819-1182. Do remember we are in the Lower Mainland area in British Columbia, Canada and may not be in the office at the time of the call if you are calling from a different timezone.

Are support and software updates an additional cost?

No, they are free with the one year warranty. If there are any questions about how to upgrade software or if there are any concerns about the Chronos, email support@krontech.ca

What languages does Chronos support?

We are currently working on adding multiple languages to the UI. As we roll out this update we will be adding more and more translations. Let us know what language you want to see next!

Do you have a forum where I can talk to other Chronos users?

Ordering

Does Chronos 1.4 and 2.1-HD come with a warranty?

Yes, a 1-year warranty is included. Additional warranty coverage and full repair service and replacement parts are also available. Check the online store for pricing.

I would like to request a quote

Please fill out a quotation request form and a team member will get back to you within 24 hours. We are unable to send you a quote if you email us without a purchase order. We need either a P.O. or a completed quote request form.

Quote request form:

Quote Request 

Or 

Send us your purchase order to info@krontech.ca

Can I order via a Purchase Order (PO)?

Yes, contact info@krontech.ca to place an order via quote/PO. We can also provide an invoice if you order from the online store.

Can I get a promotional camera?

We are currently at capacity for camera sales. We are not looking for more promotional material.

Can I become a distributor or reseller?

We do not offer a distributor program at the moment. All camera sales are made directly through Kron Technologies. We do not encourage resellers as we do not drop ship and we provide our support directly to the customer, not through a third party.

Do you offer discounts?

We offer volume discounts for orders over five cameras (see our Resale Agreement). We do not offer any educational or promotional discounts as we are currently offering our camera at an extremely competitive rate. We keep the camera’s cost low overall so that everyone can afford it.

Couldn't you find an answer?

Send us an email at info@krontech.ca                                                                                                                                                                                                  Try our customer forum.