Shipping policy

NOTE: We ship international orders through DHL Express for their speed, customer service, and their knowledge of international trade and customs. If your organization will not accept shipping from DHL Express, you will need to provide an account number or waybill from your desired courier and Kron Technologies will take no responsibility for delays in shipping due to incorrect information, customs brokering, or poor turn around from the courier.  We do not ship UPS due to their account requirements and poor service. If there are any questions about shipping or couriers, please email shipping@krontech.ca. 

Shipment processing time 
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Rates
Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout or as a line item in a quotation or invoice. Rates vary by country and shipment size. Kron Technologies does not have a flat rate shipping policy, you will need to email store@krontech.ca for an estimate.

Shipping Information
All shipments require a valid phone number to be included with shipping information. In the event that the courier needs to contact you on delivery, for customs clearance, or if your package is lost or damaged.

Full name of the receiver is required for all shipments from Kron Technologies.

All shipments are required to be given in English characters. Most couriers do not accept characters from alphabets other than the English alphabet. Please make sure to clearly write out your shipping address.

Kron Technologies takes no responsibility for delayed shipments due to incorrect or missing shipping information.

Additional Shipping Information
At the request of the customer, we can ship broker select. We also can note the VAT or Tax ID on the Commercial Customs Invoice. Please note any special handling and information regarding shipping within 24hrs of ordering from Kron Technologies. Please email shipping@krontech.ca and note your store order number or invoice number.-

If you are shipping under your own account, please contact shipping@krontech.ca within 24hrs of placing your order. Please note your store order number or your invoice number. Also note that your own courier account does not replace documents for customs. You will need a selected broker in-order to submit documentation automatically. If you do not have a broker, you will need to submit documents to Kron Technologies or to the courier even if you are using your own account for shipping.

Domestic Shipping Policy
Canadian shipments will be made via FedEx. You will receive an email from FedEx’s automated email system with a tracking number. Shipments within Canada generally take 1-2 business days.

USA Shipping Policy
US shipments are made via DHL Express. You will receive an email with the tracking number from DHL’s automated email system. Shipments to the US generally take 1-4 business days. Shipping to the US is delivered duties paid (DDP).

All items over $2500 USD require a 5106 CBP Importer ID forms to enter the US. You can submit them to shipping@krontech.ca if you wish to have Kron Technologies attach it to your shipment. If you do not wish to send the 5106 CBP Importer ID form to Kron Technologies, you will need to be in contact with DHL Express to send them the form directly to them. Also note that your own courier account does not replace documents for customs. You will need a selected broker in-order to submit documentation automatically. If you do not have a broker, you will need to submit documents to Kron Technologies or the courier even if you are using your own account for shipping.

International Shipping Policy
All international receivers will be responsible for taxes and duties due on import. Kron Technologies does not collect taxes and cannot quote taxes. This is the full responsibility of the receiver. Kron Technologies cannot alter export documents in the event that taxes are expected to be due on import. Shipping terms for shipments outside Canada and the US are delivered at place (DAP).

Shipment to P.O. boxes or APO/FPO addresses
Kron Technologies does not ship any Chronos high speed cameras to P.O. boxes or APO/FPO address. We require the receiver to sign for the shipment and to verify that it has arrived in good condition. Failure to note the condition of the shipment within 7 days can affect warranty and returns (see RMA policies on the Support page).

Shipment confirmation & Order tracking
Tracking will be updated within 24 hrs of shipping. You will receive an email from Kron Technologies, the courier, or Ecwid online store, or a combination thereof.

Customs, Duties and Taxes
Kron Technologies is not responsible for any duties and taxes applied to your order if you are outside the US or Canada. All fees imposed during or after shipping (tariffs, taxes, duties, etc.) are the responsibility of the customer.