Support for the Chronos 1.4
If you have had the honor of purchasing a Chronos 1.4, all cameras come standard with a one year warranty. You can also purchase an extended warranty in one (two year total) and two (three years total) increments. Email email@example.com for full knowledge base and warranty support. When contacting support, we ask that you have you serial number in the email and be sure to clearly state the issues that you are experiencing. We will get back to you as soon as possible, usually within 24 hrs! If you are experiencing an emergency, please check out the Contact page for phone information.
RMA (Return Merchandise Authorization)
Returns should be sent to Kron Technologies Inc within 15 business days of the issuance of the RMA number or we can cancel the return authorization. All warranty, non-warranty, and out of box failure claims should be emailed to firstname.lastname@example.org with the serial number, a detailed description of the issues, and photos of failure to perform or damages.
All repair returns to Kron Technologies Inc are to be shipped prepaid with a waybill issued by Kron Technologies. Do not ship with your own courier, this could end in customs delays and unnecessary taxes. Any taxes due at the Canadian border during return will be billed to you. Warranty return shipments have shipping paid by Kron Technologies Inc. For non-warranty repairs you will be billed shipping along with parts and labour.
The RMA# should be clearly printed on the package and/or shipping label. All units without an RMA number will be refused. Please DO NOT send items back to us without having an RMA issued and referenced on the outside of the box.
Please remove ALL other accessories from the box. Do not ship any SD cards, allen keys, lenses, batteries, power cables, data cables, or paper documents relating to your order (invoice or packing slips). Kron Technologies will not replace or refund for items lost in the RMA process. Only send us the camera, no other items.
All returns should be properly packed to prevent damage during shipping, and should be sent to the address provided on the waybill sent by Kron Technologies. Ship the items in the original shipping container whenever possible, Kron Technologies Inc will not return-ship in anything other than our approved packaging. Kron Technologies Inc is not responsible for any damages that occurred during the course of your shipping the unit to us for repair, and we will notify you of improper packaging and any damage upon receipt of the RMA items.
After service repair has been completed, the repair labor and hardware associated with the repair will be warrantied for the remaining original warranty or six months, which ever is longer.
There will be a $250 USD diagnostic labour fee for all cameras that are sent in without warranty coverage. All parts and labour will be charged after the diagnostics have identified the issue. Payment is due within 10 business days of receiving notification of billing.
Out of box failures are to be reported within 7 days of delivery. If any shipping or manufacturer’s damage is reported after, then it is considered a warranty claim. All out of box failures can be returned, with free shipping, with a full refund, repair, company credit, or a new unit at the discretion of Kron Technologies.